![]() ![]() ![]() Provide solid front line customer service to clients, caregivers and familiesĪs part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Schedule caregivers (CNAs & HHAs) for private pay home visitsĬommunicate scheduling changes with client families Performs any other functions as requested by supervisor Participates in On-Call handoff meetings as necessary May participate in administrative on call backed up by professional staff for client/family issues Reports any client or staff issues to supervisor promptly Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager Follows up immediately on any discrepancies Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.Įnsures that requests for homecare service are filled promptly, and scheduled into computer in a timely mannerĮnsure that homecare schedules are complete and accurate in computer Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. The Referral Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Typically works on semi-routine assignments. The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. ![]() The Referral Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. ![]()
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